luxury goa resort

Terms & Conditions

Policy

  • All rates are exclusive of taxes. Taxes will be charged extra as applicable. Please note Government taxes are subject to change and will be levied as applicable on the dates of stay.
    Check-in time 3.00 pm. Check-out time 12.00 noon.
  • Valid Government approved Photo identification along with address proof for Indian nationals, valid Passport and Visa for Foreign nationals is mandatory for Check-in process. PAN cards will not be considered as a photo ID.
  • Early Check-out: Charges will be levied at the discretion of the Resort.
  • Late Check-out: Charges will be levied at the discretion of the Resort.
  • In our continuous endeavor to offer you the best services at all times we have undertaken beach work in accordance with the Government of Goa till 25th November 2017. This is being done to arrest the beach erosion caused due to unfavorable climactic conditions during the monsoons.
    The Resort has taken all steps to ensure a pleasant stay. We do apologize for the inconvenience caused due to the same.
  • Extra adult sharing the same room (at an additional cost) should be indicated to the Resort. Please note that Deluxe rooms can accommodate only 2 adults. No extra person allowed in the Deluxe rooms. Twin beds not available for Deluxe rooms.
  • Crib - Free will be offered on prior request.
  • We do not allow pets in our Resort.
  • Massages are subject to availability of appointment slots at the spa. Please pre-book the same with our health club.
  • Flowers if ordered, will require a minimum notice period of 48 hours. Last minute orders for flowers will not be accepted.
  • Taxes may differ for each additional services chosen. All taxes levied (on rooms, car transfers, flowers, food and beverage services, etc) are as per government rules and are subject to change.
  • All refunds processed by hotel to the guest will be levied a charge of 4.50% for AMEX cards & 1.50% for other cards.
  • The following Gala dinners will be compulsory for all stays overlapping the following dates. Gala dinners are subject to applicable taxes. The same are NOT INCLUDED in the room prices and will be collected separately at the resort. Any change is tax structure will be applicable.
  • Christmas Eve Gala Dinner - 24th Dec 2017 - INR 4500 plus applicable taxes per person (50% for Child)
  • New Year's Gala Dinner - 31st Dec 2017 - INR 8500 plus applicable taxes per person (50% Child Charges)
  • Please contact reservations department on 0832 2454545 (Monday to Saturday between 9.00 am to 6.00 pm and between 8.00 am to 5.00 pm on Sundays and Public Holidays) if you have any queries prior to making the reservation for additional services.
  • Cancellation Policy: Cancellations made more than 15 days prior to arrival date will be free of charge. 50% inclusive of taxes of the entire room billing will be charged only 15 days prior to arrival date. In case of cancellations within 15 days of the cancellation period, the amount debited will not be refunded.
    No shows will attract 100% retention of the entire room billing.
  • Bookings done for the stay dates from 23rd Dec 2017 - 2nd Jan 2018. Cancellations made more than 45 days prior to arrival date will be free of charge.
    100% inclusive of taxes of the entire room billing will be charged only 45 days prior to arrival date.
    In case of cancellations within 45 days of the cancellation period, the amount debited will not be refunded.
    No-shows will attract 100% retention charges.
  • All refunds processed by hotel to the guest will be levied a charge of 4.50% for AMEX cards & 1.50% for other cards.